SouthWest Airlines Understands The Importance of Customer Care

Numerous case studies have been written about social media and social customer care. A new industry that has evolved with the growing popularity of social networks.

Is there such a thing as social media bullying? There is, even though most people will know it by the name of cyber bullying.

Finland in Northern Europe has recently passed a law that will require all restaurants, nightclubs and cafés on Facebook to remove any comments promoting or even mentioning beer or other types of alco...