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BrandBastion Blog

Social media engagement news and tips

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6/2/23 11:14 AM8 min read

Social Customer Experience (CX) in 2023 — Statistics, Future Trends, and Reports

Today, it is not enough for brands to offer a good product or service. They must also ...
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4/25/21 9:58 AM6 min read

Why and How Should Brands Respond to Customers on Social Media?

Responding to customers on social media can be a terrifying thought for even the most ...
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4/7/21 12:40 PM6 min read

How to Grow Your DTC Business Without Compromising Customer Service

It’s estimated that 17% of goods will be bought online in 2021, almost double that of ...
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7/22/20 4:04 PM8 min read

How to issue a private response to a public comment on Facebook

How to reply to a comment on Facebook privately Customer service has changed quite a bit ...
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1/7/20 10:45 AM5 min read

Handling Customer Complaints at Scale on Social Media: Best Practices

Customer complaints. They’re the type of comment no brand wants to see on its social ...
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9/10/18 3:05 PM6 min read

One Simple Way to Retain Subscribers and Keep Them Happy

What is the one simple thing that can: Increase positive sentiment towards your brand by ...
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9/6/16 3:38 AM2 min read

Complete Checklist on How to Improve Your Customer Service on Twitter

Twitter is an important platform for customer service, since many customers use it as an ...
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9/25/15 1:13 AM3 min read

Get and Keep the "Very Responsive to Messages" Badge on Facebook

What is the Very Responsive to Messages-badge on Facebook? The badge Very Responsive to ...
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12/27/14 11:38 AM1 min read

10 Sweetest Christmas Facebook Posts from Customers in 2014

At BrandBastion we process millions of comments on social media every week. Our work ...
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