Customer Care Social Customer Experience (CX) in 2023 — Statistics, Future Trends, and Reports Discover the power of customer experience on social media with statistics, CX reports, future... BrandBastion Jun 2, 2023
Engagement Why and How Should Brands Respond to Customers on Social Media? Social media requires strong marketing and customer service cooperation to deliver excellent brand... Crystal Cha Apr 25, 2021
E-commerce How to Grow Your DTC Business Without Compromising Customer Service The quick growth that DTC brands experience means top-notch customer service should be top of mind.... Cassidy Armbruster Apr 7, 2021
Customer Care How to issue a private response to a public comment on Facebook After responding publicly to the initial customer inquiry on your Facebook page, we recommend... Tamara Lužajić Jul 22, 2020
Customer Care Handling Customer Complaints at Scale on Social Media: Best Practices When should you reply to customer complaints? This post provides insights on building scalable... Noelle Yeager Jan 7, 2020
Customer Care One Simple Way to Retain Subscribers and Keep Them Happy If you are a growing start-up, it is natural to first focus on growing your subscriber base.... Patrik Lehti Sep 10, 2018
Customer Care Complete Checklist on How to Improve Your Customer Service on Twitter Ensuring your Twitter customer service skills are strong will not only diffuse any potential... Jenny Wolfram Sep 6, 2016
Engagement Get and Keep the "Very Responsive to Messages" Badge on Facebook It is clear that getting and keeping the active response icon requires some effort. However, there... Jenny Wolfram Sep 25, 2015
Customer Care 10 Sweetest Christmas Facebook Posts from Customers in 2014 With the holidays upon us, we would like to showcase the positive comments customers and fans have... Jenny Wolfram Dec 27, 2014