Community & Reviews Management
We engage with your community at scale
We engage with your community at scale
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Social Customer Experience (CX) in 2023 — Statistics, Future Trends, and Reports
Today, it is not enough for brands to offer a good product or service. They must also ...
Why and How Should Brands Respond to Customers on Social Media?
Responding to customers on social media can be a terrifying thought for even the most ...
How to Grow Your DTC Business Without Compromising Customer Service
It’s estimated that 17% of goods will be bought online in 2021, almost double that of ...
How to issue a private response to a public comment on Facebook
How to reply to a comment on Facebook privately Customer service has changed quite a bit ...
Handling Customer Complaints at Scale on Social Media: Best Practices
Customer complaints. They’re the type of comment no brand wants to see on its social ...
One Simple Way to Retain Subscribers and Keep Them Happy
What is the one simple thing that can: Increase positive sentiment towards your brand by ...
Complete Checklist on How to Improve Your Customer Service on Twitter
Twitter is an important platform for customer service, since many customers use it as an ...
Get and Keep the "Very Responsive to Messages" Badge on Facebook
What is the Very Responsive to Messages-badge on Facebook? The badge Very Responsive to ...
10 Sweetest Christmas Facebook Posts from Customers in 2014
At BrandBastion we process millions of comments on social media every week. Our work ...