Twitter is an important platform for customer service, since many customers use it as an immediate way to reach out to a brand whenever they face an issue with their product or service.
Ensuring your Twitter customer service skills are strong will not only diffuse any potential customer service issues, but increase brand loyalty.
Here are some ways you can improve your customer service on Twitter today:
There is a lot you can do on Twitter to provide excellent customer service, but the key is to ensure your response time is quick and your response tone is consistent from user to user.
Print this checklist to ensure you have everything you need to improve your customer service on Twitter, for each brand you work with.
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