Social media engagement insights, news, and tips.
At BrandBastion we process millions of comments on social media every week. Our work usually focuses on spotting the harmful comments; such as spam, defamatory comments, racism and bullying..
However, with the holidays upon us we would like to showcase the positive comments customers and fans have posted this season. As Christmas is all about being thankful, we’ve listed the ten most positive and appreciative comments this year that different retail brands have received from their loyal customers.
CAUTION: Sweetness Overload!
1. John Lewis never disappoints their customers during the Christmas season, from touching Christmas TV ads with #MontyThePenguin, to this big, warm and surprising welcome at the airport. Their fans are indeed thankful for their continuous effort.
2. This grateful fan calls Amazon employees “Santa’s Little Helpers.” Amazon touches a lot of their customers’ hearts this season with their outstanding customer service.
3. Customers love to share little sweet Christmas moments with their beloved brands and the companies delivering the presents…
4. Customers are always grateful when a brand or its employees go above and beyond, especially during the hustle of the Christmas season..
5. The Little things do count…
6. Customers really appreciate convenient holiday hours during this busy season.
7. When it comes to understanding your customers’ needs, Costco goes the extra mile.
8. Gap gains lifetime customers with remarkable kindness and excellent customer service.
9. Like Gap, Sears knows how to swiftly fix mistakes to ensure that their customers have a joyous Christmas.
10. “Santa” also known as PetSmart makes this Christmas season magical by sending kids at pediatric units lovely presents. Parents share their adorable photos as a thank-you on the brand’s Facebook page.
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